[D] Looking for advice: Modelling a medicine-reminder agent that must decide “remind / wait / notify” under incomplete information[D]

Hi everyone, I’m researching how to design an AI agent for a medicine-reminder system. The agent has to decide, at each relevant time, whether to: send a reminder, wait (do nothing for now), or notify another person (e.g. caregiver), when it does not have complete information about the patient (has the dose already been taken? is the person nearby/attentive? are there adherence barriers? etc.).