newsAWS Machine LearningTrust 88 · LabPublished 13d agoLive · 12d ago
KnowledgeForge: mining gold from the ITSM ticket graveyard
KnowledgeForge mines resolved ITSM incident tickets into new knowledge base articles and automatically curates the existing library by deduplicating, quality-scoring, and improving content, using Amazon Bedrock, Amazon S3 Vectors, and AWS Step Functions in a multi-tenant, closed-loop pipeline.
Why these links exist
Every edge carries a method, confidence, and the source snippet that justified it — so bad links are debuggable.
- PossiblePossibly related (embedding) · 52%aws-samples/bedrock-kb-rag-workshop →
- PossiblePossibly related (embedding) · 46%Tencent/WeKnora →