AI Healthcare Chatbots as Information Infrastructure: A Large-Scale Study of User-Reported Breakdowns
AI healthcare chatbots are increasingly used to support health information seeking and self-management, yet their performance and impact on users remains to be studied. This study examines over 15,000 user reviews from 59 AI healthcare chatbot apps to explore how these systems function in everyday informational and emotional contexts. Topic modeling and interpretive analysis identify three recurring breakdowns: access barriers and service unreliability, user experience and interaction quality, and billing and customer support issues. Privacy and security concerns are associated with the most n
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- LinkedLinked via unknownNew research shows how AMIE, our medical AI, could help manage health conditions. →
- LinkedLinked via unknownImproving health intelligence in ChatGPT →
- LinkedLinked via unknownLawmakers want to ban AI companies from selling your health data →
- LinkedLinked via unknownYou Can Now Sound the Alarm on AI Behaving Badly →
- PossiblePossibly related (embedding) · 55%GLAAD report finds AI chatbots giving biased, harmful advice to LGBTQ users - 9News →
- PossiblePossibly related (embedding) · 55%Our teens are using AI chatbots daily. It's our fault. | Opinion - USA Today →
- PossiblePossibly related (embedding) · 49%Faced with multiple illnesses, these Colorado women turn to chatbots for answers - KUNC →