Towards Developing a Multimodal Chat Assistant for University Stakeholders: RAG-based Approach

University stakeholders often face difficulties in accessing timely and reliable information, especially in developing countries, where there are very few intelligent support systems. Existing rule-based chatbots are unable to handle complex, domain-specific queries and are not well-equipped to adapt to evolving institutional policies. As a fill-in-the-gap solution, we present the multimodal university chatbot with retrieval-augmented generation. The system combines the large language model with semantic retrieval to produce context-based responses from institution-centric resources, such as t